Refund & Withdrawal Policy

Last updated: 18 September 2026

This is a translation for convenience. The German version is legally binding.

1. Who processes refunds

Purchases of our products are handled by an authorised reseller acting as merchant of record. Refunds are therefore paid out by the reseller to the original payment method. You can contact us (support@invent-it.eu) or the reseller named on your invoice. Please include your order or invoice number.

2. Businesses: annual licences

Paid Groundplate licences and Oqqi venue licences are billed annually in advance and renew automatically unless cancelled in time.

• Once provided, the fee for the current period is non-refundable unless a refund is required by law.
• Cancelling during the term does not lead to a pro-rata refund; access continues until the end of the paid period.
• For technical defects we first fix the problem within a reasonable period. If the cure finally fails, the price is refunded in full or in part.

Details are set out in the product refund policies: groundplate.org/refunds, oqqi.de/erstattung.

3. Consumers: right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. The applicable withdrawal information is provided at checkout. For digital content and services, the right of withdrawal can expire early under statutory rules if you expressly agreed that performance begins before the withdrawal period ends and acknowledged that you thereby lose the right — for example with a day pass used on the same evening.

Monthly subscriptions can be cancelled at any time with effect from the end of the current billing period; periods already started are not refunded pro rata.

4. Duplicate or incorrect charges

If you were charged twice or incorrectly by mistake, we refund the excess amount in full. Please contact us with your invoice number.